The Single Parent Homeschool

NEW: Welcome!

author Posted by: Andrea on date Sep 6th, 2008 | filed Filed under: General Homeschooling



Christmas and New Year’s Eve 2009 Photos

author Posted by: Andrea on date Jan 22nd, 2010 | filed Filed under: General Homeschooling
I had completely forgotten to post these – the pictures from Christmas morning with Shorty opening up all his wonderful presents that the whole family bought for him (the perks of being an only child AND only grandchild!) and also the New Year’s Eve celebration that we had at our park group playdate on December 31. Our friend Sonia has a tradition of bringing plastic champagne flutes and non-alcoholic apple cider for all the kids and moms to toast each other and the coming new year. Hopefully we don’t look like a bunch of drunks and give homeschoolers in our neighborhood a bad name. ;) There are also a few pictures of the quiet but extremely fun new year’s celebration we had with my mom and grandma at home!

I hope 2010 is being inordinately kind to all my readers so far.

CLICK TO SEE THE REST OF THE PICTURES

I just took the most hilarious picture of Shorty…

author Posted by: Andrea on date Jan 13th, 2010 | filed Filed under: General Homeschooling
And he WON’T LET ME POST IT!!!

A little backstory. We have been picking things to do from the book ”Days of Knights and Damsels”, from a cute hands-on project kind of series of books that Shorty has always enjoyed. Last year he went through and did a lot of the things in the similar book “More than Moccasins,” about different Native American traditions. You can probably find a lot of those posts on my blog still :) This one is about life in the medieval period, in which Shorty is currently keenly interested. The Renaissance Festival is coming up and we have been trying to plot our own costumes, so we have had fun making things out of the clothing section of the book and exploring our options. Some of them have turned out better than others – they’re harder than they look! Also, just as a side note, it’s amazing a little boy will get all excited about learning to sew when it’s for making a cool Robin Hood hat. Ha!

Today we read about ruffs, and we made one by accordion-folding and gluing long strips of paper together. Then he tried it on, and it looked hysterical – just like one of those ridiculously huge collars they used to wear. Then he decided I should take a “royal portrait” and struck a pompous pose that was JUST like the snooty noblemen of the paintings we’ve seen. It is the funniest thing ever, even his face got all dramatic, but then…

He said I can’t post it on “any of my sites!!” Ah, the drawback of having a kid who knows you’re all up on Twitter and Facebook and approximately 47 blogs. He knows how I roll. Maybe  I can talk him into it. Wish me luck!

Posted via email from hi, i’m andie.

How I Stopped Worrying and Learned to Love the Wii

author Posted by: Andrea on date Jan 11th, 2010 | filed Filed under: Family Life
Over and over in online parenting circles, especially autism-parenting circles, I see moms posting things like, “My child loves video games, so I limit how much he  plays with them/ I took it away from him/ I let him play it only on the weekends/ etc”.
 
My son is 12, and since his first GameBoy when he was 5, he’s been extremely passionate about video games. Yes, I said “passionate,” and not “obsessive.” When I get really really into a topic, I also think about it constantly and I also want to do it as much as I can. Usually I get it out of my system and find a happy medium, but sometimes, as in with music, I remain passionate about it indefinitely, and no one criticizes me for being passinoate. “Passionate” is how we describe ADULTS who love an activity. Why is it that when our children love something, it’s called an “obsession”? That’s such a disparaging way to talk about something that brings a child a lot of joy.
 
I used to think the same way. *I* didn’t understand my son’s passion for video games and I too disparaged it and used it against him. I “limited” it (he thought about it all day anyway), I would take it away when he did something I disapproved of (he developed extreme anxiety about it and resented me intensely) and I would also impose what *I* thought he should be doing with his free time over what he, as a human being with a right to determine his own preferences for how he spends his free time, chose to do. I disparaged him and his joy for these games so much, in retrospect, just because I didn’t get it. I regret that very much now.
 
Then one day, seeing I was trying to move a mountain, I sat down next to him and started playing them with him.
 
I discovered a few things:
 
1. Video games today are incredibly fun. These are not the hokey, lame 8-color mindless nonsense we used to play as children. Many of these games today are fully-realized worlds with interesting backstories, richly drawn characters and complex plots. And the graphics on a lot of them are STUNNING. Attention to detail is meticulous.
 
2. Video games are very educational. To beat LEGO Indiana Jones, for example (a current favorite), you need to know a little history, and engage in strategy and deductive reasoning. A LOT of them use math. My son has Wii Music – easily one of the best games on the market – and because of what he’s learned, he can now name over 20 percussive instruments, knows all about the orchestra, has lengthy experience with musical arrangement, has learned to identify dozens of classical pieces, and recently corrected me about the difference between a xylophone and a glockenspiel. Did I mention I minored in music in college? :) We have a lot of Wii games that are GREAT for physical fitness too – for both of us.
 
3. Video games help tremendously with motor skills. Hand-eye coordination for sure, and the Wii Fit has improved my son’s sense of balance and muscle tone to a marked and noticeable degree. And before we had a drum kit for the Rock Band titles, my son used to be able to sing on rhythm and clap off rhythm at the same time. LOL!!! I didn’t even know it was physically possible to do that!! The drum kit and other music games have cured him of this. Now he has great rhythm – can clap on rhythm, play the drums fairly well, and even dance. ;) All thanks to video games.
 
4. Video games are a gateway to innumerable other interests. Because of Guitar Hero and Rock Band and Wii Music, my son eventually grew passionate about music too and is now gleefully pursuing how to play both the piano and the guitar. He has taught himself music theory and writes songs every day. He has taken an interest in DJing with Internet playlists, which has a decided social advantage. Other kids are amazed at how much he knows about both music and video games, and at his youth group, our youth pastor allows him to “DJ” their games and gatherings with his iPod. This has helped the other kids get to know him better, as he shows off his diverse tastes and his terrific sense of humor. Recently during a youth group game where the children had to run around and grab at each other’s hands, my son DJed and picked the Beatles’ “I Want To Hold Your Hand.” LOL!! He learned that song playing Beatles Rock Band. The other kids thought he was hilarious for it, and he felt so good about himself afterwards. It was a joy to see.
 
Other interests and info he’s picked up from video games: creative writing (he writes stories about the characters); history and archaeology (from Indiana Jones!); economics (Animal Crossing: City Folk has a whole economy built-in to the game); computer animation; stop-motion animation and design; film-making and editing (he got a flip camera for Christmas and it’s been non-stop filming); robots… I could go on here, but the point is, video games often DO introduce a child to a bunch of different topics.
 
And even if they don’t – the video game industry is HUGE! If this is your child’s only calling in life (doubtful, but not impossible), there is a ready, eager and ever-expanding job market out there waiting for him.  There is no limit whatsoever to niches he can pursue as viable, well-paying careers in the computer animation and design field.
 
And the most important thing I learned:
 
5. Video games help me connect with my son. As soon as I stopped fighting him on his deep love for his games, and sat next to him and started asking him questions about the game, what he liked about it, what the object was, what this meant, etc… my son’s face lit up and he started yammering away excitedly – and hasn’t stopped. Now he actively shares his love and interest in video games with me because instead of me frowning and saying “Wouldn’t you rather do something PRODUCTIVE???” or something equally judgmental and negative, he knows I will get all excited about it too, and give him space to talk about it.
 
I now look through catalogues, game manuals and gaming magazines with him and he will share all kinds of ideas, desires and opinions that he used to just keep to himself. I play right along with him now, too; I’m mostly horrible at them… but this builds confidence in that he’s amazing at something he can teach ME about. I still don’t love video games, but I do love how much my son loves them, and that’s good enough for both of us. (I ask, “Do you still think it’s fun to play with me even though I completely reek at every game we play?” and he says, reassuringly, in that funny innocent way that doesn’t know he’s accidentally agreeing that I reek: “Don’t worry, Mom, you’ll get better with more practice!” LOL.) It has helped me develop trust and rapport with him in a way that I was actively *preventing* before, when I was imposing what I thought he “should” be doing.
 
I remember when I was a child, I was passionate about two things: writing and musical theater. My family actively discouraged me in both of these as passions because they were “impractical” and I was “so smart” that, being well-meaning and wanting me to be financially secure and their version of successful, they believed I should pursue something “productive” like law or medicine. Well, I didn’t grow up to be a doctor or a lawyer despite the constant discouragement away from the arts.  I grew up to be first an unhappy child who felt no one understood or supported her or cared about the things that made her happy and secretly stayed up to listen to Broadway showtunes on her Walkman; then a teenager who snuck around to play in a band and took 5 music electives in senior year; then a college student who willingly became a starving artist as she pursued her loves with a great burden of sadness because it wasn’t something she could share with her loved ones; and then an adult professional freelance writer, who still loves the theater and, at 35, still sings locally and tries out for local productions.
 
You can’t change what your child loves passionately by fighting him, shaming him or blocking access to it. You can only makehim stop telling you about it. You can only damage the trust between you, and alienate him and make him feel like no one understands what brings him joy. And then he will grow into a person that just assumes you don’t get *anything* that’s important to him. And he’ll seek out that feeling of belonging and acceptance elsewhere – with people who almost certainly do not love him as much as you do.
 
I treat my son’s “obsession” with video games with complete respect now. Because I think my life would have been very different if my family had been non-judgmental about my passions, and recently, after seeing that their criticism and sabotaging didn’t detract from my interest in “impractical” life callings, they too have acknowledged this, and wish they had done things very differently. I don’t want this kind of relationship between me and my son. I don’t want regrets like that. I don’t want an active part in making him unnecessarily unhappy and alienated. So I do things differently, and I think it has really, really paid off.
 
My 12yo son, at an age where kids typically become sullen and alienated, is open, chatty and affectionate with me. We hardly ever argue anymore, because I have made our priority getting along and finding ways to have a peaceful, mutually respectful relationship. We have a lot of laughs and have a lot of fun together now, and where before he used to keep a million secrets from me and be reluctant to tell me things that he enjoyed, he now shares everything he comes across with me. I really think the fact that I stopped judging video games was a huge first leap.
 
I really urge parents to reconsider the way you view video games or anything else your child is head over heels in love with. I urge you to honestly question what is so scary about that love, and what is the worst thing that could happen if he was allowed to indulge in it to his heart’s desire. I urge you to instead try to view it as a bridge to connect with your child and understand him better and give him a way to access you – by getting actively involved in that passion. I urge you to say “yes” more often than “no,” say “yes” whenever humanly possible, when it comes to your child’s passions, instead of constantly seeking to manipulate, deride, criticize and limit them, so that your child sees you not as a frowning unyielding judge but as a ready confidante and an eager partner in helping him achieve things that makes him happy.
 
I don’t mean to attack or offend anyone with these thoughts. I have just seen for myself what a radical difference this change of attitude in me has made, in my son, our home, our homeschool, and our relationship. I hope this helps someone out there transform their relationships with their kids, too.

How We Organize Our Homeschooling Week – Part 1

author Posted by: Andrea on date Jan 10th, 2010 | filed Filed under: Charlotte Mason, Family Life, General Homeschooling, Unschooling, Weekly Rundowns, Workboxes

I was chatting on a workboxes homeschooling group, having one of those conversations where a mom asks if we all think she may be overloading her exasperated kids with “too much work” (the answer is invariably “yes” in these conversations, in case you’re curious). A lot of times, I find those conversations very exhausting, because they’re about the mom wanting strategies to be able to force her kid to do a lot more boring, tedious stuff, and then doing a lot of flailing because no one gives her any and instead tells her to relax and consider chucking, like, everything. Fortunately, in this case, it wasn’t like that, but had been initiated by a very well-meaning and thoughtful mom whose 7yo was getting frustrated despite the mom’s very best efforts, and she was looking to make the day more enjoyable for the family, a good goal to have imho ;) . During the conversation, she said their school day was lasting over 6 hours, and I said:

Just so you can see a different perspective: That’s over an hour longer than my son’s average workbox day – and he’s in the SIXTH GRADE, and he studies 2 foreign languages, practices 2 musical instruments, reads poetry, Shakespeare, Hymns, logic, Bible devotional, art history, music theory, medieval history, united states geography, literature and astronomy.

Another mom then asked me some questions about how it’s possible to organize my son’s time with the boxes (we don’t call them workboxes, just boxes) in such a way that it takes “so little time.” I think four hours is a lot of time! I thought I would repost my detailed response here. Italics were her questions, the rest is my response. It’s been a good talk, with the other mom asking a lot of good questions that made me think a lot and helped me clarify my own values some more, so hopefully this is helpful to someone. This is an ongoing dialogue, so there will be follow-ups with people’s questions in future posts, but feel free to ask your own! (Some of you longtime readers may notice we’ve changed a lot since starting this school year and are no longer using Ambleside Online’s recommendations. My son is still really interested in the Middle Ages, though, so he asked me to buy a few of the WinterPromise resources to learn more about the Middle Ages. More on this change at a later date!) A few of my answers have been proofread and/or expanded upon from the conversation where it was necessary for greater clarity.

My 6th grader does three subjects at a co-op (one is no homework), plus French, flute, history, and science at home, and it’s really hard for me to schedule all her subjects. Would you mind sharing a sample weekly schedule?

I don’t mind at all :)

The last few months, we have settled into a comfortable, flexible routine, where we get a much earlier start in the day than we used to. But we are both early morning lallygaggers and I work nights, so we get started later than most families. Typically my son starts his boxes between 10AM and 11AM, we break half an hour for lunch somewhere in there, and we’re done with the boxes by 2:30 or 3:30, depending on what we are doing. We then go out and do errands, or go to the park for a playdate, or other outings or sometimes we just chill out and goof off on the Internet, watch TV, play video games, build robots, or whatever else he’ll feel like doing. I try to schedule all doctor’s appointments for this time, too.

I will say that we don’t do any co-ops (my kid hates them) and I try to keep our field trip type outings for the weekend. We don’t do more than 2 field trips with our local homeschooling groups per month and it’s ONLY if my son seems excited about it, for example, the trip to see a Norman Rockwell exhibit next month. We have a lot of cool weekend and night time outings, but I’m a single mom and have to work, and there are only so many hours in the day! He has a park date weekly and a youth group twice a week at night, and sometimes a playdate with a friend, and that’s about it during the weekdays.

These are things which are not in the boxes, that he either does of his own free will and doesn’t want me to organize for him, or we do together as a family every day:

  • Computer programming/Internet surfing/ video game design
  • TV. We both like TV a lot and I won’t apologize for that. I’ve written several posts about why I love it and think it’s awesome. I don’t restrict TV in any way, but I do watch things with Shorty and talk about things we watch. Shorty is currently really into marathons of Everybody Hates Chris reruns :)
  • Afternoon walk, weather permitting, approx a mile and a half a day, for exercise and fresh air and chatting and sometimes Shorty likes to take our digital camera and take pictures of our walks and post them on his Facebook (he’s got a great eye for photography!!);
  • Instrument practice (guitar and piano) 10-15 min each, though he sometimes will spend hours in the afternoon practicing on his own;
  • Morning Bible devotionals and daily Bible reading, which Shorty has requested we do before anything else;
  • Bedtime literature. He says he’s too old to call it a bedtime story. *g* Sometimes he reads it out loud, sometimes I do, sometimes we switch off. Currently reading The King’s Fifth by Scott O’Dell, in concurrence with our study of the middle ages. It’s pretty awesome!!

These are the boxes we do daily:

  • Latin, Shorty’s pet subject #1 – Getting Started With Latin has turned out to be a big hit;
  • Math – typically two worksheets;
  • Wordly Wise vocabulary, Book 5 – pet subject #2;
  • Some kind of history reading. We have many books on the Middle Ages,  so sometimes we have more than one history reading – reading from the “spine” or main book (currently The Kingfisher’s Atlas of the Medieval World) and then a second book about the subject, usually very brief on each count. We’re talking no more than 2-3 pages, unless he wants to keep reading.
  • Geography/ map drawing, pet subject #3.
  • Poetry – we just read 1 poem a day from a Walter de la Mare poem book. We don’t discuss it too much or analyze it. We just read it for fun.

These are the boxes we do 2-3 times per week, as our schedule and his mood permits:

  • Spanish – We are native speakers, and live in Little Havana, so our focus is vocabulary expansion so that Shorty can communicate with locals more easily;
  • Astronomy: short reading, plus occasional notebooking/games – that would be a 2nd box;
  • Some kind of history-related project, lapbook or activity – currently we are alternating between a project from The Days of Knights and Dames and lapbooking about knights and castles;
  • Christian studies – we did a wonderful Advent study during Christmas that Shorty absolutely fell in love with, and he’s been reading A Little Pilgrim’s Progress;
  • Tangrams, which my kid loves, but not too often or he gets tired of them!

These are the subjects we do once per week:

  • Nature walks with nature studies,
  • Guitar lesson;
  • Piano lesson;
  • Logic – having great fun with The Fallacy Detective;
  • Hymn study with the book and CD, Then Sings My Soul;
  • Shakespeare – usually a couple of pages from a “Tales from Shakespeare” book;
  • Biography. Currently Diane Stanley’s Joan of Arc. Shorty really loves and gets into biographies and we are discussing organizing a study of inventors and industrial-revolution people (his other favorite historical era) when he finishes his current stuff;
  • Grammar – one weekly exercise from Simply Grammar by Karen Andreola for my little budding wordsmith;
  • Reading out loud from the McGuffey 3rd Eclectic Reader – he has great dramatic flair ;)

These are the things we only do every other week:

  • Juggling, a popular medieval pastime which he’s always wanted to learn anyway;
  • Art History OR Composer studies – We alternate between the two. One week we do one, the other week, we do the other. Shorty really gets excited about these, though, so I’m looking to see about doing this more often. Currenttly we are listening to a lot of Edvard Grieg and Sibelius, and leafing through my huge Norman Rockwell book, whose realism in illustration Shorty admires and envies. Fortunately, there is a traveling exhibit of his work right in town!

I’d love to see how you approach scheduling so many topics.

I have my little weekly workbox grid that I made. Because I like to plan for the whole year vs. little-by-little planning, even if I inevitably end up changing a million things as we go along, I printed out 36 of those, one for each week of the “school year,” which is all I have to keep track of for record-keeping purposes, though we do cool stuff almost every day all year long. I put subject dividers between each 12 - twelve weeks in a term, which our private umbrella school requires us to track. 180 days.

I am not married to this schedule in any way.  It is a list of possibilities for the day and nothing more.

I then take each resource and divide it up. If it’s a book, I divide its pages by 180, if it’s something we want to take all year to do. For example, the Latin curriculum he wanted has only 120 lessons. So we figured out that he needs to do about 3-4 lessons per week to finish it by the end of the year. So I go through the 36 weeks and put “Latin lesson #whatever” 3 or 4 times per week all year, until I get to 120. If it’s a shorter book, for example, we are reading the book Medieval Medicine and the Plague which has only 12 chapters, each about 2 pages long, I put it once per week for one term. Or I could put it once every 3 weeks all year, or whatever else had suited us.

NOTE: You do NOT have to plan things out for a whole year. You can divide the resource this way above, or you can plan one or two weeks ahead and not pre-determine how much you’re going to do. Then you’d just write “Legos” or “art/craft” or “Read such and such book.”

I do not feel the need to tell my son what to do all day long. My son has explicitly asked for help organizing his time and attention between his many interests, so I divide it up for him, but of course, if he wants to work ahead or postpone something one day, we do.

Sometimes I have a set amount to cover in a set amount of time. For The King’s Fifth, the novel we are reading right now, which has 31 chapters, I did not want to take months to read it, because we both lose interest and start to find it tedious when that happens, so I decided we’d read one chapter per day, which was 6 weeks if we read one chapter on a weekend. So I put in the “notes” section of my planner for week 1: “The King’s Fifth, Ch 1-5″. And then I put a checkmark as we read them, so I can at least tell where we are if I lose the bookmark. LOL!

FIRST, I do this with what he wants do every day. I fill in all the workboxes all year for those – labor intensive up-front, but saves me tons of time over the year.

THEN, I do this with the things he only wants do a few times a week.

FINALLY I plug in the ones he only does once a week or every other week. I just stick them wherever there’s an empty box!

I try to leave at least one empty box per day for spontaneous projects or for things he didn’t get to the day before or whatever. But it’s not necessary because the stuff we’re doing IS fun for him. If it’s not something he’s enjoying, I chuck it and we try something else or drop it. We have very few “schooly” things in there. I am constantly introducing new and interesting things, and I try to pay very close attention to what my son responds well to and what he doesn’t. I feel the materials should serve the child, not vice versa. I don’t understand why I see so many moms try a curriculum, notice it tanks with the kid, and conclude there’s something wrong with the KID! And then post, “How can I make my kid want to do this thing he hates that I think he should do anyway?” To me this is a backwards approach to education.

I’m guessing you don’t do everything, every day, but how do you decide what you don’t really need to do on a daily basis when so many things like music and foreign language need constant practice?

Some of it, as you saw above, decides itself. It is very obvious that Simply Grammar, with its 39 in-depth lessons, cannot be done every day and fits better as a weekly visitation. A lot of my notions, I got from Charlotte Mason, who really believed in child-gentle interest-whetting vs. a proscribed set of information delivered in a prescribed manner. This is also why we study hymns and Shakespeare, and only once a week. That was her recommendation and we tried it and it seems to work for Shorty. The rest, I take my cue from my son. I don’t think anyone NEEDS to do geography five times a week (or ever, really), but since my kid is endlessly fascinated by maps and state trivia, and thinks it’s great fun, we do.

Also, *I* don’t decide this. We decide it together. If he wanted to read Shakespeare every day, we would. And we only read it once a week because he asks me to read it. I think for him it’s like a little radio play. LOL, as in, ”This week on SHAKESPEARE’S DRAMATIC SOAP OPERA…”

And I realize this goes against conventional wisdom, but I don’t think a foreign language needs daily practice to master, and music practice is something my son is expected to do on his own. We are both musicians, so this isn’t really something he needs a reminder about; it’s just his great passion that he’s currently pursuing. We listen to, talk about and play music all day. I don’t think a child should be forced to play an instrument if s/he doesn’t want to. If s/he wants to play one, I would just be very frank about what’s required. “People who don’t practice the piano every day stink at piano. If you do practice every day, in a very short amount of time, you will be totally awesome at it. It’s up to you what you wanna be!” My son knows I’m honest and that I know what I’m talking about when it comes to music, so I only had to tell him this once!

I think when a child trusts you to respect his comfort zones, they trust your opinions a lot more, instead of finding them suspect and wondering if you’re trying to con him into doing something you think he should be doing, whether he hates it or not.

Do you do homework after dinner or some other trick to be done for the afternoon more quickly?

Nooooo. We do no homework. We are anti-homework! LOL! Once the boxes are done, either just before or just after lunch, his time is totally unscheduled, except that it is convenient for both of us if he showers while I’m making dinner. Otherwise, he does whatever he wants with his time. Basically, the workboxes are just a way for me to help him structure his time. He finds this helpful and encouraging. I am by nature a very UNSTRUCTURED person with a good internal clock, but he’s the opposite, he likes to plot out every minute of his time and has asked me to help him do this, so while it’s more controlling of his time than I would prefer, I need to acknowledge that his preferences are  not my preferences and I use the workboxes to help him in this way.

My son has a large workspace he likes very much because it is a very business-y roll top desk that he says “makes him feel like an executive.” LOL.  I sit next to him and let him do his thing while I work on mylaptop, unless he needs me for something, but if I see he’s taking forever on one box, I will use humor to check in with him (“EARTH TO ELI, DO YOU COPY?!” :D ) Sometimes this is enough to get him back on task. Sometimes he’ll then say he’s struggling and needs help. Sometimes he’ll say “Mom, I reeeeeeeally don’t feel like doing this today” and that is okay because I also am not always in the mood to do something every day. The homeschool police will not arrest us if we chuck a worksheet… or a whole workbook!

Obviously I’m a very laidback parent/ person/ homeschooler. When I say my son’s time is unscheduled except for the boxes, I mean it is totally unscheduled. I put no limits on any activity. He is allowed to watch TV, play video games, listen to music, chat with his friends/grandma on Facebook, or WHATEVER as much as he wants. I am right there actively engaging him in what he does, of course, but I am very much about not controlling every waking minute of a kid’s life. I think this is why workboxing and homeschooling is so low-stress for me and my kid. We just do whatever makes us happy, and don’t do whatever doesn’t. So far, so good!

Review: My 8-month Virgin Mobile nightmare – the details.

author Posted by: Andrea on date Jan 9th, 2010 | filed Filed under: Family Life, Responsible Stewardship
I’m not normally someone who writes long tirades about how poor a company, product or service has been, but my experience with Virgin Mobile was SO horrific that I really feel a moral obligation to warn people about what a lying, incompetent company this was to deal with.

The saga all began in May of 2008. I had never been a heavy cell user, but I was getting into Twitter and Facebook and I wanted a phone with which I could text and take pictures while I was out and about. Basic Internet service was a plus, but I wasn’t ready for the expense and the complexity of a SmartPhone, and didn’t really want a contract, so I set about looking for a no-contract phone that would nevertheless have all the features I wanted.

After many days of researching the different companies, I set upon Virgin Mobile. I did come across a lot of vehement reviews about their customer service, but I figured all the companies I had looked into had some complaints, so it would be okay. How wrong I was.

I went to their web site and looked at the different phones they had. I wasn’t impressed with the selection at all. T-Mobile and other no-contract companies had a lot more phones, nicer with a greater variety of features, but they were all much more complicated than I needed, and I wasn’t ready to invest $300+ on a phone I wasn’t sure I would use all that much. At the time, Virgin Mobile only had two phones with a full QWERTY keyboard, which was a must for me. I hate texting things with a number pad with a FLAMING passion. After reading reviews about their 2 QWERTY-keyboard-having phones, I ultimate chose the Kyocera WildCard, because it was cuter and had very consistently positive reviews. Unfortunately, what I realized in retrospect was that all of those reviews were from over a year earlier, when the phone had first debuted.

The phone arrived overnight, which I found impressive. I was able to set up the account fairly painlessly and opted for unlimited texting with their most basic voice plan and a data pack to be able to surf the web. All was well and I was happily texting and emailing the same day and posting to Twitter. I was surprised that their built-in mail and IM carriers didn’t include Google or GMail, which made it a little cumbersome for me since that’s what I use, but with web access, it was still close to perfect, I thought. I was happy with the purchase.

… for about three weeks. That’s when the Internet stopped working and started giving me an error message that it couldn’t connect to the network. I called Virgin Mobile’s customer support line for the first time. They have a very irritating, perky-sounding pre-recorded answering service they have patronizingly named “Alex.” Alex has that flaw that most of those systems have, where it will say “Pick from these 4 selections.” And none of the selections apply to your situation. Its main job is to keep you from reaching a live advisor, which unlike Alex, the company has to pay. It will irritatingly attempt to troubleshoot your problem, by which I mean, it will make you jump repeatedly through a bunch of useless hoops that have nothing to do with your actual problem, then finally relent and transfer you to a live advisor.

(I don’t want to sound ethnocentric, so I will just say that all their first-tier live advisors have names like “George” and “Nancy” and “David”, but speak with accents that aren’t from parts of the world where “George” and “Nancy” and “David” are common names for people. Skepticism is prudent, is all I’m saying.)

The live advisor “understood my problem” and “apologized for the inconvenience” a lot. This was, I was to learn after many hours of technical support, part of the script. They tell you they understand and apologize a lot, to make you feel less irritated about their lousy service. When you’ve heard “I understand and I apologize” for the 40th time, though, all it does is make me want to throw a chair at someone, Jerry Springer-style. The phone also had a few other glitches, such as freezing in the middle of texting, and randomly deleting my contacts.

Anyway, they couldn’t figure out what the error message was, so they “launched an investigation to fix the problem.” This was, it turned out, four “investigations” later, Virgin Mobile codespeak for “Uh, I dunno and I’m tired of this call, can we get off the phone and you can call back in a week or something?” But I was trusting and I said I’d wait the 3-5 business days happily. As is probably obvious, the problem did not get fixed in 3-5 business days. I had to call back numerous times more and eventually, some time in early July, I was able to connect to the Internet again on my phone. I breathed a sigh of relief.

That lasted a little under two weeks. The same error message started occurring, and I was once again unable to connect to the Internet. By now I had figured out that it was a problem with their Opera mini-browser, which was several versions older than the most current version. They “launched another investigation” and SWORE they would contact me within 5 business days to let me know the status. Of course, they didn’t fix the problem, and didn’t call me back. I called them again, and asked what was going on, and they then told me they were going to “escalate the issue” to “their highest level of technical support” and I should wait another week. I gave them over 2 weeks to be sure, and nada.

By now it was early September. When I called back this time, they insisted that it was a defective phone, and pleaded to let them send me a “new” one of the same make and model. I relented, thinking lightning wouldn’t strike twice. I was wrong, and by the way, that was one of the first of the more glaring lies they told me – a representative later admitted that they don’t send out new phones as replacements, but “refurbished” used phones. Anyway, I got it the next day, mailed my old one back, and got my service running again, and lo and behold, the Internet worked again.

… for two whole weeks.

Yep. Different phone. Same error message.

Also, by this time, their mobile Internet had also stopped working. They alleged to be able to check Comcast email directly on the phone. I have a Comcast account I never use, so I set all my GMail accounts to forward a copy of my messages to my Comcast email address, so I could at least check my email on the go, which I could never do with  no working Internet access. The software on the Kyocera WildCard “required a software update.” Except the update would always fail – the TRUTH is that the hardware on the WildCard is just too old to support the software. This is very likely the problem with the Opera Mini-browser error message.

Another “investigation” that lead nowhere, I called back and asked if I could simply pay to upgrade to a better phone. I was told that, no, I could only exchange this phone for one of equal or lesser value. By now, it was early Ocrtober, and Virgin Mobile had figured out the Kyocera Wildcard is a hunk of junk and had lowered the price of the handset dramatically. There were no other phones in their lineup with a QWERTY keyboard. So between the services I paid for that never got used and the phone itself, I ended up spending over $300 anyway, and now was being told all I could have was either another Kyocera Wildcard – uh, no thanks! – or a phone with a worse camera and no keyboard, aka not at all what I wanted.

“So you’re telling me my only choices are to get another phone that doesn’t do what it says on your web site it does, or a phone I don’t want that doesn’t have any of the features I asked for?” I asked the live advisor, “Frank.”

“Basically, yes,” he admitted. “Or you could always just buy a whole new phone!” Well, I appreciated the honesty.

By now I decided this wasn’t worth the hassle and that maybe I would just get a cute phone to give to my 11-year-old for when he was away from me at youth group or friends’ houses or something in case of an emergency. So I picked one that had a lot of “media” services and looked and worked a lot like an iPhone – the Shuttle. They mailed it overnight.

BUT WAIT!!!  That should have been the end of that, right?

Except it arrived without the charger or manual. I couldn’t power it on. It came totally loose inside a huge box, rattling around the whole time. I wasn’t even sure it worked. My son had been in the hospital requiring stitches that week from a really bad fall, and I had taken a couple of weeks to even open the box, so by now it was late October. I called back and demanded that they send me a charger. They agreed to do so, and overnighted it.

They sent me a car charger. Still no manual.

I called back again. They sent me the manual. Still no actual charger.

The holidays and the flu were upon me, so after Thanksgiving, I called again. I informed them that the Kyocera Wildcard’s hardware no longer supports the software that will run most of the services it’s advertised as running on the web site. The live Advisor, “Darren,” ignored this, but promised to mail me an actual charger.

2 weeks passed. No charger was forthcoming.

I called back early- to mid-December. They couldn’t send me another charger because they’d already sent me the car  charger. When I said I didn’t ask for or want a car charger, and that no one could reasonably expect to always charge their phone in their car, and that I just wanted one I could plug into the freaking wall, they had to “open an investigation.”

I was. Not. Happy.

Weeks passed. No contact from Virgin Mobile to speak of. Pressed by the hectic schedules and demands and expenses of the holidays, I continued to use the WildCard for emergencies only. By now, the IM chat client on the phone had stopped working as well – and half the time it wouldn’t even send text messages, either. The Tracfone I had bought for my grandmother for $9.99 worked better than this. VirginMobile also sent me threatening emails to return my old phone since I “had my new one” (that I couldn’t use) or they would suspend my account. I called them, annoyed, and this time, “Mary” assured me that “a note was placed on the account so we would not suspend you.”

You can probaby guess what happened next. Early January. Still no charger. Account got suspended.

I called them again last night. They politely informed me that my account was locked because I had to return my old phone before I could activate my old one, since the waiting period for returning the old one had expired. I said, no, I wasn’t going to be without a cell phone for days, maybe weeks, when I had just paid for another month of service and the delay was all Virgin Mobile’s fault.

They offered to “open another investigation.” I told them if my problem wasn’t solved tonight, I was canceling my account and detailing my horrid ordeal in front of 20,000+ people on my blogs, Twitter, Facebook and various other message boards. Five hours later, aka a whole day of work lost for me, and several times hung up on, ”Rick” unsuspended my account and assured me all was right with the world. I fully intend to buy a Blackberry this month, so I figured I would fix the phone up for Shorty, downloaded a ring tone and whatnot, and went to bed. I tried the Internet and it worked, after all.

This morning I get a phone call to my Google Voice number, and I noticed it only rang on my home landline, instead of on both my landline and the cell phone like it’s supposed to. You guessed it. “Network error” in making calls. I called Virgin Mobile again, in an exhausted monotone. After jumping through Alex’s automated hoops, ”Ronnie” walked me through the steps I just told him I’d gone through, a second time. Both to no avail. “Ronnie” then offers to “open an investigation.”

I told him I wanted to cancel my account IMMEDIATEY, and get the month of service refunded. He transfers me to Bill, who actually sounds like he’s reallly named Bill. Bill sounds like he’s on some serious hardcore Xanax, but at least he doesn’t tell me he “understands” and “apologizes.” He just cancels my account, though he does not want to refund me the money for the service pack and wallpaper I bought for Shorty the night before, he does refund me the $30-some-odd for the monthly service. I thanked him, then told him I needed to get off the phone, to be able to post my absolutely nightmarish experience with his company all over the Internet and hopefully save other people from a similar fate.

Bottom line: Virgin Mobile knowingly lies to its customers. Their phones are outdated, and cannot support the services they peddle. They KNOW this, yet the Kyocera Wildcard is still available for sale on their site. Their phone customer service is designed to keep you away from live help as long as humanly possible. Their agents lie to you and blow off your concerns, and when they don’t, they do not have the knowledge or ability to fix any of the numerous technical issues their terrible phones have. This is theft. I have put the phone up for sale on Craigslist, and I’m buying a Blackberry. And for my kid, I’m going to go ahead and invest in another $9.99 Tracfone. As cheap and basic as that service is, it’s LEAGUES better than anything Virgin Mobile sells for ten times as much. VirginMobile is a deliberate thief, and everyone who works there should be ashamed of themselves. Please, I urge you, if you are going to buy a no-contract phone, for the sake of your own sanity, GO WITH ANOTHER PROVIDER.

Posted via email from hi, i’m andie.

Happy New Year!

author Posted by: Andrea on date Jan 1st, 2010 | filed Filed under: Family Life, Photos

Digest powered by RSS Digest.

Family playing LEGO Rock Band :)

author Posted by: Andrea on date Dec 27th, 2009 | filed Filed under: Art and Music, Family Life, Humor, Photos

Hope you all have had a wonderful holiday!

Gingerbread cookies!

author Posted by: Andrea on date Dec 24th, 2009 | filed Filed under: Family Life

Shorty made these all by himself from scratch.

He really enjoyed squishing the dough around.

And they came out not just looking pretty, but tasting FANTASTIC!

Pictures from today’s Christmas party

author Posted by: Andrea on date Dec 21st, 2009 | filed Filed under: Family Life, General Homeschooling, Photos, Thoughtful Christianity
Today Shorty and I got together with six friends and four of their kids to have a little pre-Christmas party and fellowship. We have been hanging out with these ladies for fellowship and prayer for nearly five years – it’s a group of single moms from various churches around Greater Miami. There were a few of us missing, but in general, it’s a great and very encouraging and supportive group of people and we are so blessed to know them all! The party was AWESOME, with food from 4 different countries, a fun little gift exchange and lots of good music!

This season, we have focused hard on drawing closer to God and other people around us, vs. getting trapped in the relentless materialism and stress of the holiday season, and I have to say, it’s been one of our best, if not the best, Christmas season we’ve ever had so far. Definitely worth thinking about and redoing next year! Here is a picture of all my beloved friends:

CLICK TO SEE THE REST OF THE PICTURES FROM THE PARTY!